Application for Water/Sewer Service
Water Leak Adjustment Form
Automatic DRAFT FORM for Water/Sewer Payments
Water and Sewer Extension Ordinance
Backflow Prevention Ordinance
Backflow Prevention Q&A
Town Street Map
Fats, Oils, & Grease
Fees & Charges Schedule effective 1.10.2023
Customer Service Policy
Wastewater Allocation Policy
The Water & Sewer department’s responsibility is to maintain and improve the long-term quality and reliability of water and sewer services in the Town of Mount Pleasant. Today, the primary goals are cost control, efficient delivery of service and environmental protection. Accordingly, it is necessary for the Town to maintain and improve the water distribution and sewer systems, to establish and administer a sound billing and collection system that is fair and efficient, and to maintain a strong financial structure.
Water & Sewer Billing
All bills may be paid at the Town Hall 24 hr. drop box, the billing office at Town Hall between 8:00am-4:30pm Monday-Friday, by phone with a debit/credit card, online, or through the mail.
Customer accounts for services will be due and payable on the 20th of the month following receipt of the services. Customer accounts not fully paid will become delinquent on the 21st which will subject the account to a delinquent charge of $10.
If a bill is unpaid after the 5th day of the month following the due date of the bill, service shall be cut off by locking or removing the meter. The outstanding balance, plus all penalties and interest, shall be paid before water service is restored.
Billing Department and Service Questions, call 704-436-9803
After Hour Water / Sewer Emergencies, call 704-436-2353 and leave a message. Calls will be returned quickly.
PO Box 787
8590 Park Dr.
Mt. Pleasant, NC 28124
Monday – Friday
8:00am – 4:30pm